In any organization the ebb and flow of email is a complex, fluid dynamic. The larger the organization, the more important it is to have a good handle on where those flows are going and how they are being managed. Two new Open Source products can help you get a grip on the flow. Logicalware is a sophisticated mail management program targeted at organizations with significant email traffic. The system complements your existing email structure, acting like a switchboard directing and monitoring the flow of email traffic. Logicalware integrates smoothly with common mail servers including Outlook and Exchange. Logicalware fits in the system before the desktop, between the mail server and the email client. From that strategic position, it enables an administrator to route emails to particular desks, to prioritize work, to split and designate tasks to multiple people, and to monitor turnaround time. The reporting functions allow you to assess performance and to set triggers and alarms in the event a certain task takes too long. The Logicalware system is very useful and has received very positive reviews from users. If you are a firm to whom email correspondence is key to customer service and client satisfaction, it would be hard to go wrong installing this system. The downside of the Logicalware system is the dependencies of the program. The system runs on top of Zope, a Python-based program which is not commonly part of the skill sets of most IT department staff. That said, the installation routine is […]
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